QUALITY AND CUSTOMER SATISFACTION
For Rassini, more than a requirement from our customers, quality is a fundamental value in all operations and transactions it carries out and in the services it provides.
Description
Our processes and systems are aimed at satisfying all requirements and standards as determined by our in house and outside clients, and complying with the best technological, operational, and administrative practices worldwide.
Conflict Situations
Conflict situations arise when there is an omission or a failure in:
Resolving in a timely and effective manner our clients’ complaints.
Reporting issues in accordance with facts.
Seeking a continuous improvement in processes and in all activities.
Following requirements and standards established by the client or by applicable law.
Providing truthful information about the performance of products, services, or processes.
Testing and inspection requirements.